Your travel management company (TMC) will assign you an Account Manager.

The role is purportedly to ensure that you the client gets the most price competitive arrangement out of the business relationship but in actuality, and behind the scenes, the role is an account manager is primarily to maximise the profit for the TMC.

To whom is the allegiance of your account manager? Is it to you, the client, or to the business travel agent, the employer.

It is the TMC that pays the wages, even if you are billed for account management.

You may be charged for the account management but the manager will be looking to maximise the profit for the TMC rather than obtain you the best deal.

EXAMPLE:
There is a potential for negotiating a route deal with an airline but it isn’t suggested to you because more money is being made by the travel agent from the existing arrangement.

If you require truly impartial account management, from an experienced travel industry expert, please contact us. Se about us page