Heathrow Express, Stansted Express Discounts

HEATHROW EXPRESS DISCOUNTS

I recently made the mistake of buying a single Heathrow Express ticket at Paddington Station at a price of £18 and a single on the way back. Total, £36!

Had I booked online, and bought a return ticket, I would have paid £32 saving £4

UPDATE January 2012

I have researched all the fares available on the web and found that Iberia Airlines offers a return fare of £28.90 saving £5.10 per return ticket
Click on the Heathrow Express advert on the right hand side of the Iberia page here

We’d appreciate any comments below, especially if this information becomes outdated. I last checked on 1st February 2012

STANSTED EXPRESS 19% Discount

Normal return fare from London Liverpool Street £29.70

Online Price       £27.70
EasyJet Price    £26.50
Ryanair Price was £24.00, now £21.60 (updated 22 April)

Book via this link to RyanAir here.

NB There is no requirement to be a Ryanair passenger

Bahrain Travel Advice

TRAVEL ADVICE
The UK Government Foreign Office advise against all travel to Bahrain until further notice.
For more details regarding the situation in Bahrain click HERE

TRAVEL INSURANCE
You may or may not decide to heed Foreign Office advisories, however it is important to be aware of the dangers and also that most travel insurance cover is invalid if you travel whilst the advice is in effect.
Interestingly, today, the ba.com website appears to accept reservations without giving a warning.

CANCELLATION OF PRE-BOOKED TICKETS
Some airlines are more flexible regarding cancellation charges or rebooking, when a travel advisory is in effect. Alternatively, travel insurance should cover you providing the original booking was made prior to the situation developing

Booking trains from UK to France using “split tickets”

Three easy steps to reduce the price of train travel to French destinations:

1. Use RAIL EUROPE to obtain best connecting schedules, noting the timings and the “through fare”
2. Use the EUROSTAR site to quote the London-Paris-London trains
3. Use the RAIL EUROPE for the Paris-End Destination-Paris ticket.

Splitting the fares this way saved us £136 on a business trip to Chateauroux

CLICK HERE for the links to Eurostar and Rail Europe

A search engine – for travel questions

We’ve found a very helpful site which provides answers to your travel-related questions.
Travellr.com (no e)

Alternatively Mygola.com uses a real life team of human researchers to answer questions but after 3 free searches you need to pay … and the initial search process requires you to register. This is an obstacle as nowadays, we expect immediate answers.

Redspottedhanky.com no longer charging rail booking fees

The UK rail booking company, Redspottedhanky.com no longer charges rail booking fees.
It also offers free ticket delivery by first class post, free “ticket on departure” and appears to have scrapped credit card fees as well!
Combined with their loyalty scheme, and brilliant website, Redspottedhanky.com is a serious contender for your business travel bookings.

American Airlines row with travel agents

Most airlines offer their fares and availability via GDS (‘Global Distribution Systems’, which are used by both bricks-and-mortar travel agents and most online agencies.

It is convenient for agents to use just one GDS system to book all travel.

Knowing this, the GDSs have had a licence to print money by charging airlines a hefty fee for every sector booked, and for other services. The GDSs earn so much, that they have been known to give some of their earnings back to the travel agents, as an enticement to use their systems.

American Airlines has decided enough is enough and is now making a charge for booking via GDS systems and is insisting that agents use “direct connect” as an alternative.

Direct Connect is a facility whereby agents can develop direct interfaces with the airline, so AA can avoid the GDS fees. Agents are unhappy with this option. (Even though a similar situation already exists with some of the “internet-only” airlines, like RyanAir

Some agents have tried to refuse to offer American Airlines which is not really in the interest of you – the consumer!

The flight search system we offer, already uses direct connect to American Airlines (and many others) so we can promise that you will continue to be provided with an unbiased range of airfares.

Booking Tips – Internet Settings – Use Multiple Tabs in Internet Explorer

It can be frustrating – you’ve found a flight and you want to look at a hotel or check a train.

Or you simply want to go back to the previous page, but you don’t want to lose the information you’ve found and you certainly don’t want to have to retype search stuff again!

Or you’re interrupted, and need to do a Google search….

We recommend that you change your Internet Explorer settings to open links and new pages as “MULTIPLE TABS”.

Here’s an example of how I use multiple tabs:

Google, Booking Business, Flights and Hotels are all readily available by clicking on tabs instead of going back and forth.

3 easy steps to change your Internet Explorer settings

1. On your Menu Bar, select Tools, then Internet Options

2. In the General Tab, under Tabs, select Settings

3. Tick the boxes as per the example below and click OK to save changes:

Now enjoy lower stress levels!

Sorry…we can’t do anything about your boss!

Searching for a hotel?

We are currently comparing all the major web sites to find the most consistently lowest prices and at the moment, HotelsCombined appear to offer the best rates.
Not only the best rates, they also offer ‘hotel brokers’ who hold ALLOCATIONS at hotels so for example when the Marriott in Copenhagen was fully booked on the Marriott.com website, three rooms were available through GTA Hotels. We’re also comparing payment methods, for example, Booking.com allows payment at check-out rather than forcing payment in advance. This can be important for business bookings.

BMI Company Rewards – Quadruple your cashback value before 31st August!

BMI Company Rewards programme is ending 31st August and points accrued can be transferred to the Star Alliance Company Plus programme

Star Alliance will give 50 points for every BMI point and this, in cash redemption terms, represents an actual 4x increase in value!

For example, one of our clients with a BMI balance of 2,560 with a cashback value of £512, after a
transfer to the Star Alliance programme the new points total will be 128,000 points (50 for each BMI point) has a cash value of £2,366! *

It’s not enough simply to have registered for the Star Alliance Programme, you need to “link” the (soon to expire) BMI account details by submitting the details of both accounts here:

https://www.partnerplusbenefit.com/application/module/common/migration.do?urlParamLanguage=en&urlParamCountry=GB&urlParamAdCode=BMI2010UK

*BMI cashback value is 20p per point and Star Alliance cashback is 18p per point

See our example calculations on the attached PDF file

BMI Company Plus Cash-back Calculation

Star Alliance Company Plus Registration:
https://www.partnerplusbenefit.com/application/pages2/common/A090NewChooseLocalePage.jsp?urlParamLanguage=en&urlParamCountry=GB&urlParamSubCountry=GB

The fabulous BMI Friday’s sale sales are now available … click HERE

Outsourced Travel Management

Do you know what the difference is between a net fare a published fare and an IT fare?

Are the fares you purchase ‘marked up’ by the travel company, and if they are, by how much?

Do you benchmark the fares you purchase and if so against what?

Is that “hotel deal” offered incentivised – or commissionable to the travel agent in addition to the transaction fee?

Are you confident that you are receiving refunds back from the agent that handles your account?

Are you fully benefiting from suppliers’ loyalty schemes, or are they too cumbersome to administer?

Do you have an “open book” arrangement with your travel company?

The role of an ‘Account Manager’ within a travel company used to be focused on retaining clients by ensuring that the client received the best service and value for money.

Nowadays, the emphasis is on earning the maximum margin from the client, and many account management positions have a commission based or target based pay structure, to encourage a maximising of profit for the agent.

Booking Business Limited relies on decades of hands-on travel agency experience and provides the following services:

  • Travel Account Audits
  • Airfare and Hotel Pricing Benchmarking
  • Supplier Negotiations, (route deals hotel deals) etc.
  • Online Booking Tools Evaluation and Implementation
  • Independent Customer Satisfaction Surveys
  • Travel arranger training sessions

Most clients require our service for less than 8 hours per month, billed on an hourly basis with the option of an additional (minimal) monthly retainer to include 24-7 availability for emergency / problem resolution.

Contact us by subscribing to our blog and we’ll be in touch

Booking Tips – Understanding how air fares work

Booking Tips – Guide to Airfares

To help you make the most of your travel budget it’s useful to understand how air fares work

What is a ‘published fare’, a ‘net fare’ and an ‘IT fare’?

Published Fares

Back in the 80’s the fares charged by airlines were highly regulated by governments and IATA (International Air Transport Association). When an airline wanted to release a new fare to the market, it had to apply to the respective governments for that route to get approval first. IATA administered and monitored ticket sales.

These fares became known as ‘published fares’ because they were at the prices printed in fare leaflets, the ABC guide and publicly distributed to travel agents.

Travel Agents would sell these published fares and were permitted to deduct 9% commission – also regulated by IATA. Discounting was forbidden and there was the threat of an agent losing their IATA licence if caught.

Net Fares

However, on long-haul routes e.g. between London and Sydney, airlines other than British Airways and Qantas (the ‘national carriers’) wanted a piece of the action.

Airlines such as Singapore Airlines, Malaysia Airlines, Thai, Japan Airlines via Tokyo, or Continental via Los Angeles wanted to sell tickets too, and to encourage sales they discounted their fares – unofficially – outside of IATA regulations – to ticketing agents.

This led to the proliferation of ‘consolidators’ (ticketing agents that sell tickets to other travel agents rather than to the public) and discount-travel agents, also known as ‘bucket shops’!

Airlines would do deals with consolidators who would supply travel agents who in turn would supply other travel agents. Eventually airlines did deals with the travel agents directly – although consolidators exist even today.

These fares were known as consolidated fares, or discounted fares and they were distributed as net fares at net prices, with each agent and sub-agent adding a profit margin of £10 to £40 as they passed the booking on.

Published fares and net fares still exist today. The net fares are widely available and sold through consolidators, online travel agents and agency consortiums.

IT Fares

Inclusive Tour (IT) fares are more secretive than the above fare types. Tour operators are supplied with very low fares which are only to be sold to the public if they are bundled with hotels, car hire etc., so that the actual airfare itself is not revealed.

What use do published fares have today?

There are several reasons for the existence of published fares, even though they are more expensive than the net fares.

–        Airlines can share published fares. Because the prices are not secret, on the higher published fares it is possible to mix airlines. For example, on a London to Frankfurt published return fare of £400 it is possible to fly out with BA and back with Lufthansa, and if the ticket is issued through BA, the airline can pass on the correct proportion of ticket price to  Lufthansa for the return flight. The same applies to “multi-sector” journeys, e.g. London-Madrid-Frankfurt-London, with several airlines who all take a share of the ‘through fare’.

–        Airlines can charge the higher fares in situations where perhaps you couldn’t shop around, for example, at airport ticket desks.

–        Mileage tickets. These are relatively high fares (described as “full economy” or “full business class”) which allow as many stops en-route as required, within a specified MPM (Maximum Permitted Mileage) allowance. So, for example on a London-Istanbul full economy fare of £1100, you could travel a route such as London-Frankfurt-Munich-Belgrade-Istanbul.

– Corporate Deals. The published fare is used against which a percentage discount of between 7% and 40% may be applied if sufficient volume is purchased.

Reductions in Travel Agent Commission

Commission levels to travel agents have been reduced over the years from the standard 9%

Some airlines still give commission to travel agents of typically 1%
These are only available on published fares

Airlines may also offer incentives, ‘overides’ or a ‘sales and marketing agreement’ (SMA).

To earn additional money on ticket sales, travel agents either charge a ‘transaction fee’ to process bookings on your behalf, or mark-up the actual price that they quote for the journey. Typical markup figures range from £10 – £40.

Generally, online travel agents such as Expedia also mark-up the ticket prices of the net fares. Thus you will see slightly different fares if you shop around. Some agents even mark-up the published fares. They may add say £20 to the online price of Easyjet flights, or the BA.com fares (BA.com flight only prices are published fares).

Travel Management Companies (TMCs) prefer to charge a transaction fee for each booking as this provides more clarity to the corporate customer. These transaction fees are usually negotiated according to volume, and vary from £10 to £50 per ticket.

They may also include a mark-up the air fares if they can buy source a discounted ticket on your behalf.

Thus it is important to know what type of fare you are being offered and armed with that knowledge, to compare the prices online